Emergency Plumbing Checklist: What To Do Before Help Arrives

When a plumbing emergency strikes, panic can rush in like a tidal wave. Water is where it shouldn't be. Pipes are hissing. Floors are flooding. Your mind races with questions. What should you do first? Who do you call? Is your family or business safe?

At Reliance Emergency Plumbing, we understand that every second counts. We've helped countless homeowners and businesses weather sudden leaks, burst pipes, and backflow issues. Our licensed technicians know how to protect property and prioritize your safety—even before we arrive.

Immediate Actions: What to Do First 🛑

Plumbing disasters can turn an ordinary day upside down. But a clear head and a few quick moves can keep things from getting worse.

1. Shut Off the Water—Fast

• Find the main shut-off valve: Usually located where the water line enters your building, basement, or utility area.
• Turn it clockwise: Like turning off a garden hose. If you can't find it, check near the water meter.
• For fixtures only: Use the localized shut-off under sinks, toilets, or behind appliances if just one spot is affected.

2. Cut the Electricity

• Water and electricity don't mix: If water is near outlets, appliances, or the fuse box, shut off power at the breaker—but only if it's safe to approach.
• Never walk through standing water to reach electrical panels. If unsafe, wait for help.

3. Contain What You Can

• Buckets, towels, old blankets: Use anything you have to catch drips or soak up spreading water.
• Close doors: Keep water from traveling into other rooms.
• Move valuables: Get electronics, furniture, and important documents out of harm’s way.

4. Protect Yourself

• Wear rubber boots or shoes: Slippery floors and unseen hazards lurk under water.
• Gloves help: Especially if sewage or unknown liquids are involved.

Key Supplies to Have On Hand

You don’t need a plumber’s truck in your garage. But keeping a few basics nearby can make all the difference:

• Flashlight (with extra batteries)
• Heavy-duty rubber gloves
• Adjustable wrench (for shut-off valves)
• Bucket or large bowl
• Towels (the old, ragged ones work best)
• Duct tape (for temporary pipe patching)
• Plunger (cup and flange types)
• Zip ties or hose clamps (to help pinch off minor leaks)
• Emergency contact info (including Reliance Emergency Plumbing)

Common Emergency Scenarios

Every plumbing crisis has its own flavor. Here’s what to do in the most common situations:

Burst Pipes

• Hear a sudden bang or see water spraying? Shut off water immediately.
• Open faucets: This relieves pressure in the system and can slow down the leak.
• Wrap the pipe: Use towels or duct tape to limit water spread until help arrives.

Major Leaks

• Source not obvious? Check all visible pipes, under sinks, and behind appliances.
• Contain and document: Take photos for your insurance. Move items and mop up.

Sewage Backup

• Unpleasant odors or water rising from drains? Avoid the area. Sewage is hazardous.
• Do not use any plumbing fixtures: This can worsen the backup.
• Evacuate children, pets, and anyone with respiratory issues.

Overflowing Toilets

• Quickly remove the tank lid: Push down the flapper to stop water flow.
• Shut off the supply valve: Usually behind the toilet near the wall.
• Use a plunger if safe. If water continues to rise, call immediately.

Gas Line Leaks

• Smell rotten eggs or hear a hissing sound? Leave the building.
• Do not use lights, phones, or switches. Call your gas provider and 911 from a safe distance.

Safety Protocols: Prevent Damage & Stay Safe

Damage Prevention

• Keep electrical cords off wet floors.
• Lift rugs and drapes: Prop up furniture legs with aluminum foil or wood blocks.
• Open windows: If weather allows, speed up drying.

Safety Over DIY

• Never mix bleach with other cleaning chemicals during cleanup.
• Don’t attempt repairs on gas lines, boilers, or sewer mains. These jobs require licensed professionals.

What to Tell Your Plumber

When calling Reliance Emergency Plumbing, have this info ready:

• Where is the leak or issue?
• How long has it been happening?
• Is water, sewage, or gas involved?
• Has electricity been affected?
• What steps have you already taken?

Photos or videos (if safe) can help us prepare before we arrive.

DIY vs. Call a Pro

Some fixes are tempting to try alone. But plumbing systems are like a game of Jenga—pull out the wrong piece, and the whole thing can topple.

• DIY is okay for: Plunging a toilet, tightening a faucet, shutting off water.
• Call a pro for: Any burst pipe, persistent leak, sewage backup, gas smell, or water heater malfunction.

Rely on certified plumbers for backflow testing near you, pipe repair, and anything involving your main water or gas lines.

What Pros Do On Arrival

When Reliance Emergency Plumbing shows up, you can expect:

• Thorough assessment: We’ll identify the source and scope of the emergency.
• Safety check: Ensuring electrical, gas, and water systems are secure.
• Mitigation: Stopping the leak, isolating the problem, and preventing further damage.
• Code compliance: Repairs are made to current safety and building standards (referencing the International Plumbing Code and local regulations).
• Clear communication: We’ll explain your options, likely repair times, and next steps.

Prevention & Maintenance

The best emergency is the one that never happens. Regular preventative maintenance keeps your plumbing in fighting shape.

• Annual inspections: Especially for older buildings or after harsh winters.
• Backflow testing and prevention: Keeps drinking water safe from contamination.
• Sewer line inspections: Prevents surprise backups.
• Water heater flushes: Extends lifespan and efficiency.
• Know your shut-off locations: Teach everyone in your household or staff.

Costs & Time Factors

Plumbing emergencies can cost anywhere from a few hundred to several thousand dollars, depending on severity and materials. Factors include:

• Time of day: Nights, weekends, and holidays may add urgency fees.
• Extent of damage: A small leak is cheaper than a flooded basement.
• Parts and labor: Some repairs require specialized equipment or permits.
• Response time: Faster arrival reduces damage—and often, costs.

When It’s an Emergency

Not all plumbing problems require a midnight call. Here’s how to tell:

• Water or sewage is flooding: Call immediately.
• Gas leaks or strong smells: Leave and call for help.
• No water at all: This can indicate a serious system failure.
• Leaking near electrical systems: Extra caution required.
• Persistent, worsening leaks: Don’t wait—they rarely fix themselves.

If unsure, it’s always safer to ask a professional.

FAQ

What if I can’t find my main shut-off valve?

Check your basement, garage, or where the water line enters your property. If you still can’t find it, ask your local water authority for help locating it before an emergency strikes.

Can I use drain cleaner for a clog during an emergency?

Chemical drain cleaners can damage pipes and worsen blockages—especially in older plumbing. Stick to plungers or call for professional drain cleaning.

Why is quick response important in a plumbing emergency?

Water moves fast—so does mold. The longer a leak goes unchecked, the more property damage and higher repair costs you’ll face.

Are plumbing emergencies covered by insurance?

Most homeowner and business policies cover sudden accidental damage, but not slow leaks or wear and tear. Always document the damage with photos and check your policy.

Local & Seasonal Considerations 🌧️

Weather plays a huge role in plumbing emergencies.

• Winter freezes: Pipes in unheated areas can burst. Insulate exposed pipes and run faucets slowly in extreme cold.
• Heavy storms: Can overload drains and sump pumps—regular maintenance is key.
• Holiday gatherings: More guests mean more strain on kitchens, toilets, and water heaters. Schedule a plumbing check before big events.

For businesses, backflow testing near you is important before seasonal changes or after renovations.

Stay Safe, Stay Prepared

Emergencies don’t wait for business hours. With this checklist and a calm approach, you can protect your property and loved ones.

Call Reliance Emergency Plumbing now — or reach us anytime at  844-460-4454 .